The Hybrid Agency and 2020 Transformations Strategies

Today I would like to introduce you to our new hybrid agency called Stratejis Business and Marketing Transformations and our new offices at the  Synergy Centre at 290 Picton Ave., Suite 101, in Ottawa.

The rational for opening the centre was to provide a safe and creative environment where a variety of creative individuals could have their own businesses but work and network together in a cooperative environment that would allow each to share their services with the other, pay each other a referral fee and have the use of all the services without the overhead of a traditional advertising or marketing agency.  So we have Robin Sauve from Bamboo Branding and Adrian Abbott from Action Man Media as part of our group my company Corporate Coachworkz/Stratejis and have a variety of other companies with whom we do business and share our expertise.

My new incarnation, Stratejis Transformation Strategies is a division of The  Corporate Coachworkz  and focuses in on working with companies, individuals or organizations on developing 2020 Transformation strategies and plan.   It allows a company to go through a 5 step process using our Level  4(TM) marketing methodology to help them transform their business or organization.

The process is actually quite simple, where where you, where are you now and where do want to be.  It sounds simple enough however there are a variety of steps that a company will need to go through if it really wants to transform its business or the way it markets its products to customers.  See www.stratejis@bogspot.com for more information on the 5-Step Process and tips provided by Kamal Hassan is the Founder, President and CEO (Chief Excitement Officer) of Innovation 360.

The key point about a transformation strategy is that companies " will" be required to change their marketing approaches and change how they do business because of the Internet and the integration of mobile devices into the marketing mix.  They will also need to change process, structure, product selection and customer service and customer integration as well as all aspects of their sales and marketing for 2020, because 2020 is going to be a " whole new ball game".

For example the other day we had a rather long meeting at the centre which went into the traditional lunch hour.  One of the attendees asked if we could get some sandwiches and keep going.  Someone ( I suspect because of all their traditional advertising ) suggested Subway.  I looked the others and asked if anyone know where is there a Subway close to the office.  Adrian pulled out his cell phone and within seconds said, "there is one 3 blocks from here, lets go I will give you the directions on the way."

This simple step demonstrates that we are going to need both the marketing integration of outside and inside an organization, including outbound ( traditional advertising) and inbound ( Internet, new and social media) to support a product.  Product awareness is still going to be required and the building of a brand is still going to be required, however the mobile generation is going to require easy access points of entry and guidance about how to purchase products as well as a process for purchase.

People are still going to want to buy, we just need to give the customer the tools and the approaches to continue to carry out the purchase.  This is going to be a huge transformation for a lot of traditional companies especially those who have put a lot of focus in on bricks and mortar and expect customers to come through the door.

For example, many retailers are still using flyer's as source of new customers.  Many are finally getting smart, collecting email addresses, developing loyalty and information programs and marketing directly to them with emails, but that's it.

There is limited customer engagement with transient customers looking for a place to spend their money.   For a real marketing transformation in retail its going to take some hard work and its going to take a lot of looking at the current way you carry out your business, not just the marketing of your business but your business as a whole.

For example, we still have those businesses that treat a customer as if they are a nuisance.  Especially in Canada where customer service is appalling in both restaurants and in big retail stores. Its no wonder that Sears, Zellers and The Bay are all struggling to get new customers.  The mobile customer could care less, he/she can get anything they want wherever they want.

As business owners, it should become the first question you ask yourself when you get out of bed in the morning.  Where will our company be in 2020?  If you can't answer that question, then you will need to start today looking at where you want to be and developing a plan to get there.

Just like those companies that did not think web sites or telephones would catch on, the new customer is totally mobile and its going to take some time to figure out what you need to do an you better get started.

Kensel Tracy is Marketing Coach, Senior Partner in the Corporate Coachworkz and a trusted adviser with Stratejis Business and Marketing Transformations.  He can be reached at kenselt@sympatico.ca

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Taking on More Than You can Handel

When you take on too much, your business can’t keep up and therefore you can easily lose control of everything and find yourself barely functioning. You want your business to be successful, no doubt, but you need to have a plan for how you will handle the growth. Your clients expect great customer service and highly quality products/services, they don’t know or care about your behind the scenes operations to get those things done.

·       Look for these signs that you are taking on more than you can handle:

·       Clients’ needs aren’t being met.

·       Employee morale is low, clients are upset and you’re in a panic.

·       You have to react in emergency mode to save accounts.

·       Your current clients are suffering from trying to keep up with new business.

·       Profits are going down.

·       You are just trying to pick up the pieces of your business.

·       Your clients/customers leave.

·       Resources are being reallocated.

There a trick called the Mock Fish Plan. This plan can help you react positively when you are facing some or all of these things and help you get your business back on track. This plan will:

·       Help increase sales in a short period of time.

·       Alter your products/services for the better.

·       Fulfill promises you made to your clients.

There are six steps to this plan:

1. Bring in your best team and have them all help to meet the fish needs.
2. Review your operational system.
3. Anticipate future problems better.
4. Communicate better.
5. Include costs in your quotes.
6. Always have a back-up plan.

All Your Eggs in One Basket

You can allow your company to become dependent on any one fish. Eventually or for certain periods there is going to be a slowing down period with your fish. In order to stay in the game you need to diversify.

If you’ve ever mishandled a fish, you could drive away potential fish as well. In order to keep balance and prepare for a strong future, there are a few things you can do.

·       These things include:

·       Stay in the loop and try to know what’s going on inside your fish company.

·       Constantly reinvent yourself and stay at the top of your industry.

·       Stay exclusive.

·       Try to secure multi-year commitments and contracts.

·       Spread your contracts out.

·       Price your products/services correctly.

You also need to work to reduce your dependency on your fish. This can generally be measures in sales or profits. Take a look back at the process we’ve used thus far to snag more fish to keep this all in balance.

These are the ways you can help avoid the killer mistakes that can make you lose it all.

PR Equals Free Publicity

There are three key areas of public relations you can use to boost your advertising results ten-fold over your paid advertising.
The key to public relations lie in:
• Public relation or publicity
• Merchandising
• Promotions

With a solid plan in place that encompasses all these areas, you’ll have a great approach to use public relations in the best way possible.
Public relations include all that is the media. Don’t limit yourself. The attention of newspapers, television, radio, magazines, bloggers, ezines and more are all equally powerful. Online marketing is just as, if not more, important as conventional media.

Here are the steps to get noticed by the media:
1. Put together a press release for your company. The press release should be relevant to your target market and address consumer interest, not just announce your business.

2. Compact your press release to include one hook and one angle. Choose the most attention-getting to make sure the media person you are sending it to is interested in reading it.

3. Put your press release in professional formatting. With press releases you need a dateline, the most important information at the top, facts, figures and wrap it up with contact details including who and how. Print the press release on your letterhead.

4. Send your press release to all television and radio stations, local and metro newspapers, national newspapers, industry magazines, and any other form of media that reaches your target market. Don’t forgot to include relevant blogs, ezines, press release submission sites and to industry professionals.
More importantly than a perfect press release is to make sure you have addressed the needs of your target market in the products/services you offer and made that clear in the press release. If you are provided people a solution to a problem, a way to avoid a problem and an opportunity to enhance their life the media and public will be interested.

If you have a connection (or the ability to get a connection) with a celebrity, this can practically guarantee you’ll get attention. Make sure you are offered newsworthy information, and then follow up with media outlets to make sure they are publicizing that information.

“One of the most powerful techniques every business should use is free publicity. As the name implies, there is no cost, just the time and effort required to attract attention to your business.” Jay Abraham

Our FREE test drive can show you how to put together press releases that work! Check out how the pro’s do it and craft the perfect press releases for your business.
Contact me or go to www.marketingandsalesuniversity.com for a free 30 day trial. Download as much information as you can to help you grow your business.

How Did Starbucks Build A Multimillion Dollar Empire Using A Basic Commodity?

You can buy a cup of coffee at 7-11, Quik-Trip, Dunkin Donuts and even McDonalds. and buy it for $3.50 less than you can at Starbucks. So WHY are so many people Starbuck junkies?

Why is every airline bankrupt or nearing bankruptcy, and yet Southwest has made a profit every quarter but one since it started flying its planes in 1971? How did Apple come back from the dead and resurrect itself so it now sits at the top of the communications world?

What you need to know.

Starbuck's didn't just happen to get "lucky." This was a very carefully planned and crafted assault that was years in the making. In most cases, when you sell a basic commodity such as coffee, you're forcing yourself into a market that competes on nothing but price.

Well, that's what everyone else was indeed doing. 7-11, Quik-Trip, Dunkin Donuts and McDonalds were locked in battle to see who could offer the cheapest cup of coffee. In fact, most of them were providing it at cost as a way to entice customers to come in more frequently. They figured they could make up the lost profit with additional sales.

Starbucks looked at this and said "these guys are all fighting over who can offer a 50 cent cup of coffee. I wonder how we can get these same people to buy our coffee. and pay us $4 a cup in the process?"

Why you need to know this.

Obviously, they were successful. So how did they do it? In a word. "INNOVATION!"
If you want your business to grow and flourish, then you must stop competing on price. You have to find out specifically what your customers "want" from your business, and then innovate your business to not only give them what they want, but do so in a way that can only be described as "extraordinary."

Customers don't go to Starbucks to pay $4 for a cup of coffee. They pay $4 for the "experience" they enjoy at Starbucks. Starbucks innovated their stores to give their customers what they "wanted." Customers don't want to buy their coffee from a clerk. They want to buy it from a "barista." They don't want to buy coffee from a convenience store or a fast food restaurant. They want to buy their coffee from a specialty coffee establishment where the barista knows them by name and knows what they want to drink without them having to ask for it. In short. they want an "experience," and they're willing to pay $4 a cup to get it.

The cost to you if you fail to act.

* Do you know exactly how to find that "sweet spot" that your competition knows nothing about?
* Do you know how to use that "sweet spot" to instantly attract new clients whenever you want?
* Would you like to finally understand how to separate your business from all of your competition?
* Would you be interested in positioning your business for market dominance?

You can learn to do this for your business. IF you can discover specifically what your customers want. and create an experience that compliments what they want.
For more information, check out my new Marketing University, get as much information as you want and take a test drive on our system.To take a Test Drive on our system visit http://marketingandsalesuniversity.com/guidedtour

Kensel Tracy is the Marketing Coach and owner of Marketing and Sales University, a resource for small and medium sized businesses that want more information on marketing.